Ashley Freidlein, CEO and Co-Founder of Econsultancy wrote a recent post on the Econsultancy blog as a first take answer to the question: 'With a blank sheet, what organisational structure would you choose for marketing and digital?'. It's an interesting question, and the answer he came up with incorporated a structure that brought improved customer focus to the organisation, and integrated marketing and digital to a far greater extent with other other customer facing and support functions and roles.
I think that there are some big questions around how we design our organisations in response to the ever changing environment in which we find ourselves, and so I built on Ashley's post with a response of my own which you can read here. As you'll hopefully see, asking ourselves what it would look like if we started with a blank sheet leads to some interesting possibilities, but also the question of whether it isn't time to have a more challenging debate about how we structure organisations (particularly functions like marketing, customer experience and digital) for a digitally-empowered world. I'm interested to know what you think.