Here's my favourite links, curated by Fraggl:
- Heh. Worst client comments turned into posters
- "The Long and Short will tell stories of innovation that are thoughtful, hopeful and questioning. We will attempt to give people new vantage points on how the world is changing and how they can make a difference". Looks good.
- 'You Can't Be Everyone's Girlfriend' - some great pitch tips from the AdContrarian
- Scott Brinker on why predictive analytics and customer experience can be a dangerous mix. Related and useful - the Kano model for customer satisfaction